Uptown Fitness
1156 St. Clair Ave. West 
Toronto, ON
M6E1B3

T: 416-651-0123
uptownfitness@rogers.com
 



FAQs

Q: Can I pay my 12 PAP monthly payments in person with cash, credit or debt?
A: No, You can pay the 12 monthly PAP payments through bank account from a Void Cheque/PAP form or with Cedit Card information, but not in person with Cash/Credit/Debit.  

Q: What happens if I cannot make a 12 PAP monthly payment on time?
A:
Any late payment, for any reason carries a $20 late fee with it. Consider the option to change your PAP info with us within 3 business days before the end of month if a problem with your payment information occurs.

Q: What happens when a 12 PAP membership expires?
A:
The 12 PAP membership will continue automatically every month after it expires, on a no-contract month to month basis unless the member requests a cancellation. After the 12 PAP period, cancellation is free but must be signed in person 3 business days before end of the month.

Q: How do I cancel my membership?
A:
You may cancel your membership in person by signing our cancellation paper. We ask for minimum 3 business day notice before the end of the month for any cancellation.

Q: Do I have to pay to cancel?
A:
It costs $50 to cancel any membership within contract. For PIF cancellations, you will receive a pro-rated refund for the remaining days on the membership minus a $50 fee. PAP memberships will have no further payments taken out. There is no cost to cancel PAP memberships that have completed the 12 month agreement.

Q: Can I transfer my membership to another person?
A:
You can transfer your current membership to another person. A $50 transfer fee applies.

Q: Can I put my membership on hold?
A:
Yes. In order to put your membership on hold you must sign the hold paper and pay a $10 fee per month fee before the holding period.

Q: I was sick/away/didnít attend the gym for a few months, can I get those months added back to my account?
A:
No. If you sign a hold request and pay a $10 hold per month (maximum 4 months) BEFORE taking a break we can reserve the months on your membership. PAP payments will be held and both PAP/PIF memberships will be extended by amount of months held.

Q: I forgot my lock, can I take my backpack or belongings upstairs?
A:
No. Backpacks, bags or personal belongings are not allowed on the main gym floor.

Q: Can I leave my gym belongings in the lockers overnight?
A:
No, You may rent a locker if you wish to leave your belongings overnight. It costs $10 a month to rent a locker.